如何发现诈骗
你可以信任可持续发展目标&E staff and our professional affiliates. We constantly stay vigilant to protect our customers from scams, 但有时, 我们听说人们, dressed in what appears to be an 西班牙&E or service uniform, visiting our customers’ businesses and homes. The fake employees tell the customer they need to perform a routine inspection. Then one of the imposters distracts the customer while the other steals any cash and other valuables.
请注意:
During times of uncertainty, scams targeting utility customers increase. For this reason, we urge 西班牙&E customers to call the company’s Customer Contact Center at 1-800-411-7343, if they are suspicious about any coronavirus-related emails or calls they receive from people claiming to be with the company.
营业时间:
星期一至星期五，上午7点.m. 到晚上8点.m. 星期六早上7点.m. 至下午6时.m.
保护你自己
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Make sure that anyone who tries to enter your home or business is wearing a real 西班牙&E-marked制服.
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问问任何可持续发展目标&E employee to display a company identification card.
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Ensure that they have arrived in a 西班牙&带有电子标志的公司车辆.
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We will never leave your home or business unattended.
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Note: We often hire contractors to complete smart meter work or provide information on energy efficiency programs, but our contractors will never ask you to leave your home or business for any reason.
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If you haven’t called to request service or are not expecting a visit from 西班牙&E, request proper identification.
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If you are suspicious, please call 西班牙&E在 1-800-411-7343.
常见的网上诈骗
网上“钓鱼,” or when someone sends a fake but authentic-looking email to you in hopes of getting your information, is becoming increasingly common. 你可以保护自己. Always use caution, with communications from 西班牙&E和其他人也一样.
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Don’t download any attachments.
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不要回复邮件.
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Don’t provide any information – especially sensitive data like your credit card or your social security numbers.
We will never call you and demand your credit card information.
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Sometimes scammers pose as 西班牙&E customer service professionals, and call our customers demanding payment for a past due bill.
Even if you have a past-due balance that needs to be paid, remember:
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We will always provide past-due notices in writing before shutting off the service.
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We will never proactively contact customers to get your credit card, banking or other financial information over the phone.
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Never provide financial information by telephone unless you made the call.
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直接与我们联络: 1-800-411-7343 if you have any questions about resolving an outstanding balance.
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你也可以做 安全的网上支付.